Franklin Goose is a newer company (launched in 2010, I believe). In the beginning they seemed to do all the right things to get their name out and bring in customers. In the end (or what very well seems like their end) they’ve done all the wrong things.
Cheating customers, “stealing” money and playing the bait ‘n switch game will never put a business where they want to be. Sure they may get publicity, but it won’t be the kind they want.
For the full scoop I direct you to The Saved Quarter. She was duped by Franklin Goose and provides an excellent review of their shady behavior.
by Penny Saver on March 19, 2011
Welcome, new readers from Facebook, Twitter, forums, and blogs discussing the Franklin Goose fiasco. I know a lot of you guys were screwed with this scam and would love to hear your story in the comments. Also, please consider subscribing for free money-saving tips through RSS or e-mail and following me on Facebook or Twitter.
A year ago, I posted about a Franklin Goose promotion wherein they would pay $5 per review on their website. Excited to use the credit toward my $100 Holiday, I spent hours writing honest, quality reviews of products I’ve used, and accrued several hundred dollars in credits. They requested that people “bank” their credits, saying on their blog on 3/26/10:
In an effort to swallow the astounding number of reviews and orders, we are offering you as much as 20% if you postpone and bank your store credit between 6 months and 1 year.
Simply login to Franklin Goose and click on the links to bank your credit on the account page!
The more you bank, the more you help us. Besides perhaps you can get new products as they become available in the future.
Those that didn’t bank their credits received products; those that tried to help the company out by waiting didn’t. I banked my credits for 6 months, and in October, when they should have been available, I was told that it would be March before I could use them. I’ve been e-mailing since the beginning of March with no response. Yesterday, I got this e-mail:To all of our loyal customers,We are writing to update you on the status of the promotion. As you may know, we were overwhelmed by an enormous number of reviews submitted in connection with the promotion, and we thank all of you who followed the rules and wrote honest, heartfelt reviews..Unfortunately, many of those who submitted reviews merely sought the promotion’s benefits without providing a commensurate genuine, honest review. While we initially filled a large amount of orders, we simply do not have the resources to continue vetting the reviews to distinguish those that followed the rules from those that did not.In order to continue as a business, we must amend the promotion. This is not a step we take lightly, but one which is necessary for the health of our business. Accordingly, we have decided to take down and remove from the site all reviews which were written as part of the promotion. All open orders using store credit and partial store credit will be cancelled, as well as all remaining store credit. In their place, we are providing a one-time use coupon for 40% off of any purchase. The purchase can be as large or small as you wish, but only you can use the coupon code-it is not transferrable, refundable, or redeemable for cash and it can only be used on full price merchandise. The coupon will be good until September 15, 2011. In order to get your coupon code you must email us at firstname.lastname@example.org. This email is only equipped to send you a personal coupon code..We understand that this step may frustrate some. If you have constructive feedback, we look forward to hearing from you. Otherwise we look forward to focusing our customer service efforts on customers placing orders..We thank you for your time and effort in writing reviews and value you as a customer..Thank you,Franklin GooseSo I am not going to receive any credit, and I’m angry. They clearly saw that their offer was going viral (how could it not?!) and didn’t place any limits on the amount of credit a person could earn. They didn’t make an effort to stop the promotion early when they could see that it was growing out of control. And they cheered, “We’re giving away over $1 million in store credit!” only to cancel many orders or delete the credits altogether.
I am using my Google ranking (one in which I earned legitimately ;) ) to help get the word out to those who may not yet realize that they’ve lost their credit and to prevent others from shopping there.
Why prevent you from shopping there? If a business will stoop this low once, they’ll do it again.
Feel free to voice your thoughts here. I love a healthy discussion :)